- This role is considered to be a local and regional Services knowledge base for AVISPL’s comprehensive Service Solutions (CARE maintenance services, Managed Services, Hosted Services, along with various engagement models including on-site staffing, remote support, and cloud-based models). In addition, the Services Solution Architect will provide expertise for the collaboration Solution Engineering team involved in highly complex infrastructure and UC solutions to review and validate designs as part of the overall pre-sales process.
Essential Duties and Responsibilities:
- Responsible for field business cases to development solution offers in support of sales efforts, including ownership and delivery of the solution design documents as needed from sales channels
- Respond to RFx activity from sales channels as needed at unpredictable volumes
- Document specifications for customer solution while providing general technical support for the Sr. and Principle Architects on larger national or global opportunities where required to support all services opportunities including:
- Development of Service Bill of Materials
- Managed Device Components & Service Level Definition
- Service Reporting Requirements
- Deployment Timeline Requirements/Phased Deployment Definitions
- Specification of any custom requirement including delivery scope
- Managed Conferencing Requirements
- Reservations Method(s)
- Expected Conference VolumesIncident Management Requirements
- Specification of Hardware Bill of Materials (where applicable)
- Opportunity Handoff to Service Implementation Team & Knowledge Transfer
- Consultative and Change Management Support for Customer Solutions through Implementation and first 30 days of production
- Develop concise solution context to enable approvals where needed for custom solution aspects
- Proactively provide input to Product Management and DevOps Teams based on the following market intelligence:
- Customer objections to company products and services
- Gap analysis from Customer Requirements Specifications
- Competitive intelligence supplied by customers or learned via a bid process
- Gain/Maintain Strong Managed Services Product Knowledge
- Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
- Other duties assigned as needed
Skills and Abilities:
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to troubleshoot complex AV/UC network and connection issues
- Microsoft
- Cisco
- Zoom
- Unified Communications
- Unified Voice & Contact Centre
Education and/or Experience:
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to troubleshoot complex AV/UC network and connection issues
Why You'll Like Working Here:
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
More About us:
At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.
We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.
In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.
