- This position is mainly responsible for handling the day-to-day RMA activities.
Essential Duties and Responsibilities - Responsible for managing all day-to-day RMA (Return Merchandise Authorization) activities
- Work with internal stakeholders and vendors regarding returns or DOA's / warranty exchanges to ensure a smooth and satisfactory resolution
- Collaborate with vendors/manufacturers to obtain Return Merchandise Authorizations and ensure vendor credits are issued in a timely manner
- Negotiate with vendor/manufacturers on call tags and waiving restocking fees
- Resolve difficult issues related to miss/lost/damage with our vendors/manufacturers
- Responsible for maintaining accurate records of all RMA transactions in our ERP system
- Follow up and resolve any issues related to our internal and external (vendor) return processes
- The RMA Coordinator will work closely with our warehouses by providing all necessary documentation and instructions for return logistics
- Other duties assigned as needed
Skills and Abilities - Communicate and interact with internal employees clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to exercise solid judgment with sound problem-solving and decision-making skills
- Proficiency in Microsoft Office applications (Word Excel Outlook)
Education and/or Experience - Minimum High School Diploma or equivalent
- Customer service preferably in AV/Video Teleconferencing Construction
- Telecommunications or related field (preferred but not required)
Why You'll Like Working Here
- Training and professional development opportunities
- Robust onboarding plan including job shadowing
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching
- World class tools to help you succeed
- Enjoyable and dynamic company culture
More About Us
At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.
We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.
In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.
