Essential Duties and Responsibilities
- Performance of project-based work
- Design and support appropriate solutions based on existing environment, create detailed design documents, evaluate and test new and evolving technologies and performance
- Collaborate with Project Managers throughout the implementation process
- Creation and maintenance of project and technical documentation and customer deliverables
- Deployment, Integration & Testing of UC&C infrastructure within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
- Work closely with internal and external stakeholders including vendors on products and implementations as needed
- Participate in key projects of client to provide recommendations and guidance for system migrations
- Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures
- Development & Documentation of Customer Network Connectivity Design
- Development & Documentation of Services Deployment Model (Hosted/Managed)
- Consulting
- Coordination of project tasks, and changes
- Ability to research and plan an optimal upgrade or change strategies
- Ability to research and answer product specific technical questions within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
- Other duties
- Assist helpdesk with configuration changes and troubleshooting as necessary
- Develop internal training materials on system delivery and other basic tasks
- Work with Sales Engineers to ensure proper solutions are deployed based on corporate standards
- Personal and professional growth
- Gain/maintain technical knowledge within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
- Gain/Maintain Strong Managed Services Product Knowledge
- Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
- Build and maintain relationships with global partners, virtual teams and third parties on deployment or support issues
Skills and Abilities
- Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to troubleshoot basic AV network and connection issues
- Ability to use Microsoft Office software to produce documents and perform analysis work
- Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
Education and/or Experience
Required
- 2+ years of experience deploying or installing UCC infrastructure products within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc)
- Junior level certifications within the candidate’s career discipline (Cisco, Microsoft, Polycom, etc). Examples include:
- Cisco CCNA
- Microsoft MCSA
- Polycom PCVE
- Minimum High school diploma or equivalent
- General IT knowledge such as basic networking, operating system knowledge
Desirable
- Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or related field
- Experience with Linux
- Experience with or certifications in virtualization technologies
- Networking certifications (CCNA Router & Switch, Network+)
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
